ATU IT Information

Welcome to ATU Donegal

Below you will find information about the IT resources available to you as a student at ATU Donegal. There are a number of short videos and Learnonline courses which will help you to fully engage with blended education over the coming academic year.

You should familiarise yourself with the ATU Donegal Student Hub as it is the location for all student related content and the recommended entry point for all an ATU Donegal students during the 2022/23 academic year.

In advance of commencing online registration, you may wish to review general information on registration. Also, before you start the online registration process, you may wish to view the various steps involved - click here.

Logging in for the First Time

New ATU Donegal students are required to register online and upload their photo for use on their student card. Click on the links below, step 1 & 2, to begin the process

Step 1. Register your Account for Multi-Factor Authentication (MFA), Click here to begin the MFA registration process. You will require a mobile device. Click here for a user guide on how to register for MFA.
Your username will be studentID@atu.ie and password will be password found in your offer letter.

Step 2. After successfully registering for MFA (step 1), next step, Programme registration: Click here to login and register for your programme

Student cards will be available during stage 2 of registration on-campus as your registration information issued via email. Part-time and online student’ cards are issued on request. A student card can be requested by emailing admissions.donegal@atu.ie

The photo specification should be in-line passport photo requirements as specified in the link here

Continuing Students

Term one will commence on September 19th, please check your student email regularly for further information and updates.

Your IT login details for 2022/23 will be as follows.

UserName: StudentID@atu.ie

Password: will remain the same as last year

If you have forgotten your IT password, you can manage your account HERE

Existing ATU Donegal students are required to register online. If your student card has expired, you should call to the Admissions Office from Monday 17 October to request a new card.

Step 1. Returning students to ATU will be required to Register your new ATU Office365 Account for Multi-Factor Authentication (MFA), Click here to begin the MFA regsitration process. You will require a mobile device. Click here for a user guide on how to register for MFA. Your username will take the format: studentID@atu.ie and your previous password.

Step 2. After succesfully completing step 1, Click here to register for the new academic year. Remeber your username will be: studentID@atu.ie and your password will be your previous password.

ATU Wifi - Eduroam

Eduroam is the recommended Wi-Fi network throughout the ATU

Your ATU Wi-Fi/Eduroam account details are emailed to you at the start of the 2022/23 academic year. This account is solely for ATU Wi-Fi/Eduroam.

To connect your device to the ATU Wi-Fi/Eduroam service please follow the steps outlined HERE

Install Microsoft Office 365

All registered ATU Donegal students can install Office365 on up to 5 devices at no cost.

Your ATU account allows you to download and install the latest version of Office desktop applications as well as Apple and Android editions of Office Mobile.

Frequently asked Questions

Q: How do I log into my ATU Donegal email account
A: We are transitioning away from LYIT email accounts. You will need to set up your ATU email account. Please follow the steps below to log into your ATU account for the first time. * Open a private browsing session in your internet browser. For Google Chrome, this is an Incognito Window. For Microsoft Edge, this is an InPrivate Window. For Safari, this is Private mode.
* Browse to https://www.lyit.ie/Student-Hub, then scroll down to Student Email and click the link
* Sign in with your Student ID, but with the ATU handle. So L00******@atu.ie and enter your password. It will be the same password you used for your LYIT email account.
* The screen will say “more info required” - download and install the Microsoft Authenticator app on your mobile device. Agree to the terms.
*
If you have been using a laptop/desktop computer for the previous steps, on your browser, click until you see the QR code on screen. Scan QR code with your mobile device. The ATU account should now be added to the authenticator. If you have been using a mobile device for the previous steps, rather than scan a QR code, you will be met with a screen that allows you to pair your account with Microsoft Authenticator. You must press the link to pair your account to your device – please do not click Next past this step, or it will not pair. If you have clicked Next by mistake, press the back button on your browser and start again. *
After your account is paired with Microsoft Authenticator, a push notification will be sent to your mobile device. Approve the request. Click Next and Done on the browser you were using to log in. Log in with your new ATU account.
Q: I am logged into my ATU email account. Where are my old LYIT emails?
A: Your ATU account is a fresh start email, which will only have emails that were sent to it directly. If you need any of your older LYIT emails, you will need to log into your LYIT email account and forward them to your ATU email account. We will provide video help on exporting your LYIT email, coming soon.
Q: When I try to log into my ATU email outside of a private browsing session, it is not letting me continue. I am getting an error message. Why is this?
A: This is likely due to your web browser still remembering your LYIT login credentials and trying to open your LYIT email account instead of letting you log into your ATU email account. Try signing out of your LYIT account in Outlook/web browser completely. If you are unable to sign out of these manually, you may need to clear your saved logins/passwords so it will “forget” your LYIT login credentials and allow you to log in with your ATU email account.
Q: I cannot register for the new academic year, it is giving me an error when I click on the link to register. How do I get around this?
A: This is likely due to your browser trying to log you into the registration website using your old LYIT credentials. Try logging in using a private browsing method. For Google Chrome, this is an Incognito Window. For Microsoft Edge, this is an InPrivate Window. For Safari, this is Private mode. Once you have gone to the registration website in a private browser, log in with your ATU credentials to continue to registration.
Q: I cannot view exam results, it is giving me an error when I try to access the results website. How do I get around this?
A: This is likely due to your browser trying to log you into the exam results website using your old LYIT credentials. Try logging in using a private browsing method. For Google Chrome, this is an Incognito Window. For Microsoft Edge, this is an InPrivate Window. For Safari, this is Private mode. Once you have gone to the exam results website in a private browser, log in with your ATU credentials to continue and view your exam results.
Q: I cannot pay my fees online, it is giving me an error when I try to access the fee payment website. How do I get around this?
A: This is likely due to your browser trying to log you into the fee payment website using your old LYIT credentials. Try logging in using a private browsing method. For Google Chrome, this is an Incognito Window. For Microsoft Edge, this is an InPrivate Window. For Safari, this is Private mode. Once you have gone to the fee payment website in a private browser, log in with your ATU credentials to continue and pay your fees.

Additional IT Support

If you still require any additional technical support

Email: ithelpdesk.donegal@atu.ie

Phone: +353 74 918 6050

Where possible please provide a detailed description of the issue you’re having along with any relevant screenshots.